Access to information and history
A customer brings a device to repair or wants a intervention. You create a service request in Mercator and complete the fields specific to the service. your after-sales service (type of breakdown, technician involved, item to be repaired, serial number, status of the repair, degree of urgency, warranty, …).
In each customer's file, information is centralized and a record of each intervention is kept. Returns to the supplier can also be easily tracked.