After-sales service

Mercator gives you the opportunity to easily manage one-off or regular service requests, repairs, questions or complaints from your customers.

Optimize your after-sales service and thus improve your customer relationship.

SAV de Mercator

Information and background

Each service or repair request is recorded in a customer-specific form.
It contains specific information: type of fault, technician, product to be repaired, serial number, repair status, degree of urgency, warranty, etc.
Returns to the supplier can also be tracked.

Billing and services

When a service request is created, Mercator can automatically generate the tasks (actions) to be carried out by each technician. The hours worked and parts used are invoiced directly.

Did you know? Do you carry out interviews periodically? You can associate the subscription module to it.

Intervention report

A summary sheet can be printed out at the end of the service. Print it out or have your customer sign it on a tablet or smartphone.

Did you know? Your customer can find his intervention reports from your e-commerce site and your mobile application.

Communication

Mercator can automatically send an email or text message to inform the customer of the status of the intervention, set up an appointment or send a report.

Online portal

Offer your customers a portal to enter their service request themselves or track the progress of their request. We create a ticketing portal on your website, linked to your after-sales service in Mercator.

Intervention report

On his MercatorPenguin-App, the technician on the road can take photos, indicate the parts used and have the customer sign for them. They consult their schedule during the day.

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