The use of touchscreens and mini-scanners
Each representative creates orders on his or her tablet or mobile phone when he or she visits customers (wholesalers, grocery stores, etc.). He or she records them in his or her Mercator system and they are sent to the central file: the plant receives the orders, prepares them and then invoices them.
The sales representative has all of the products that are in stock in his or her Mercator system. He or she can easily show them to a customer on his or her tablet thanks to the Mercator touchscreen system.
With regular customers who want to re-order certain products, the sales representative goes along the shelves of the grocery with his or her mini-scanner and scans the barcode of each type of item to be resupplied. He or she immediately obtains the product information sheet in his or her Mercator system without having to manually search for the reference. Ordering is therefore faster.
He or she then selects the quantities by touch on their tablet and sends the order to the plant.