The Luxembourg business produces and markets a wide variety of pralines, cakes, petits fours, pies, ice creams, etc. This is an opportunity to present to you the application of Mercator's production management to the food sector.
Namur has a history of over 150 years. Nicolas Namur, the first link in the family history, opened a confectionery store in 1854 in California. He then returned to Luxembourg where he opened the first "Namur" store, in the capital.
Today, it is the sixth generation of the family that continues to run the business. Namur is currently six stores, a distribution network and one production site.
The development of the production phase
In 2007, the sixth generation had a brand new production site built that employs approximately one hundred people. Designed with hygiene and the product path in mind, the site spans three floors:
- On the lower level, goods are received and temporarily stored in refrigerators.
- On the middle level, they are distributed between the workshops: patisserie and decoration, bakery, biscuits, etc. Each finished product is sent to the dispatch area, which operates intensively between 4 and 8 a.m.
- The top level is that of the ice cream and chocolate/confectionery workshop. There may be no traces of flour there (restricted to the floor below) due to allergen issues. It is here that, for example, between 70 and 80 different types of pralines are produced.
Software to maintain the entire production chain and its characteristics